Shipping policy
Processing Time All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Areas We currently deliver across Lebanon. Delivery times may vary depending on your location:
- Beirut & Greater Beirut: 1–2 business days
- Other regions: 2–4 business days
Shipping Fees Shipping fees are calculated at checkout based on your location and order size.
Order Handling Every order is carefully packed to ensure your pet's products arrive in perfect condition. We handle all items with care so they reach you fresh and intact.
Delays While we do our best to deliver on time, delays may occasionally occur due to weather conditions, road closures, or other unforeseen circumstances. We appreciate your patience and will keep you informed if any delay affects your order.
Order Tracking Once your order is shipped, you will receive a confirmation with tracking details if applicable.
Questions? If you have any questions about your shipment, feel free to contact us at peter_maalouf@hotmail.com — we're happy to help